Frequently Asked Questions
Click on a question to view answer
My flight changed – how do I go about changing my reservation?
Please contact our Customer Service at (530) 891-1219 or (800) 832-4223 and we will be happy to arrange for a reservation that correlates with your new schedule.
My flight is delayed. Do I need to contact anyone?
Your flight is monitored for delays. We can hold the shuttle for a few minutes if the delay is not a long one. You may have to wait for the next scheduled airport pickup. If you are going to miss the last shuttle for the day, please call our Customer Service Department at 530-891-1219 or 800-832-0350 (during business hours) for options to get home. You can also reach us at .
What is your Luggage Policy
North Valley Shuttle allows one (1) carry-on and two (2) standard pieces of checked luggage for each passenger.
Please contact our reservations department if you need to transport items such large boxes, bicycles, surfboards or any other items which do not fit into standard luggage to verify we can accommodate it. All such items will count toward your baggage allowance. Call our reservation department if you have any questions concerning your luggage.
We reserve the right to refuse boarding to passengers who have not informed us of excess luggage prior to their pick up.
North Valley Shuttle will not be liable for lost luggage. All luggage remains the responsibility of the passenger at all times especially during loading and unloading of the vehicle. So please be aware of you surroundings to prevent loss.
There is an extra charge of $10.00 for each piece of additional luggage beyond the standard allowance.
No single piece of luggage or other property weighing in excess of fifty (50) pounds will be accepted for transportation unless there is additional help available to aid the driver in both the loading and unloading of that luggage.
What is your Pet Policy
North Valley Shuttle does allow companion animals (dogs up to 40 lbs and house cats), and trained service dogs (any size) required for our disabled passengers. For the safety of other passengers and to help keep the upholstery clean, animals other than service dogs are required to be in a pet transport crate.
Companion dogs are NOT considered service animals. If you are traveling with a specially trained Service Dog there is no charge. Limit 1. Must show the driver a Certificate of Registration.
Service dogs help with performing a function for a person that is limited by a disability. Such as, but not limited to, Mobility issues, visual impairment (blindness), hearing impairment (deafness), multiple sclerosis (MS), and other physical/mental disabilities.